As most of you already know, Kerry lost his job a few weeks ago. Kerry was and has always been our main source of income, now it's just me and his unemployment which is half of what I make every week. It takes me 2 paychecks to bring home what he did in a week, so you see my problem, right? It is a very stressful time for me right now and I don't need the attitude from others to add to it.
A few days ago I got our bill from MMC for when Anna Claire was so sick. The insurance that we had was ok, but it didn't cover a lot, so we have a bill from MMC. I called them yesterday to set up a payment plan to get it paid. I called before the bill was due, so don't think the lady was hateful bc the bill is past due bc it's not. : ) I explained to the lady that I needed to set up payments. She told me my balance, which was about $100 more than my bill showed, but I didn't argue with her.
She told me I could pay $50 per month. I told her that I could not afford $50 per month right now bc my husband lost his job.
~Her response, in a VERY hateful tone, was "WELL, DO YOU HAVE A JOB?"
~My response, "why yes I do have a job, a house payment, an electric bill, gas bill, grocery bill, etc.... just like you do except I'm doing it without 75% of our usual income. Now again, I cannot afford $50 per month right now."
~Her response "well $50 a month is all I can come up with."
~My response "well last time I was able to pay $20 per month."
~Her response "I can't do $20, how about $35"
~My response "ok fine"
Then she proceeds to tell me that there is still $700 outstanding on my account that insurance has not paid for May of 2007. That's right May 2007!! (Anna Claire was born in April 2007) She told me that if insurance continues not to pay then I will be responsible for it. WRONG!! I tried to take care of this last year. The $700 was for AC's first set of shots. MMC's billing office apparently misplaced the bill from the Dr's office and filed it sometime in 2008. When they filed it, they filed it under the wrong Cigna insurance. They told me Cigna had denied the bill last August 2008. I called Cigna and the guy told me that they filed it under the wrong Cigna. He gave me the correct Cigna information and told me to tell them that they only had 3 weeks until the deadline was up to file that bill. I turned right around and called MMC and gave them the correct information. They are just now trying to file the bill again and it's too late. Cigna will not cover it bc it's past the filing deadline and Cigna informed me that I do not have to pay the bill bc Anna Claire had credible health care coverage at the time of the visit to cover the bill, but MMC billing still says I have to pay the $700.'
As much as I love Dr. B, I cannot continue to deal with their billing office at MMC. The job question did me in. I was trying to set up a payment, not walk away from the bill like some people do. I was doing the right thing. I did not deserve her attitude.
My dream is that Dr. B will move back to Shelbyville and open a practice here since most of her family is here. A girl can dream, right?
So there you have it.
2 comments:
If it was me I would march my butt right into the billing office and talk to someone face to face and if I still wasn't satified I would get Dr B invovled because without her services they would have a job!! That's just me!:) I hope it all works out. My friend uses a Dr Seyler in Tullahoma I'll find out more info for ya.
Good grief! Why does there always have to be smart mouths??? With her attitude she just might be calling somewhere to set up payments too because if that were me I would be calling and asking for her supervisor or like Susan said get Dr. B. involved!!
I'm dreaming with ya that she would move back to Shelbyville too! ha!
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